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OUR POLICIES

  • Privacy Policy
    Effective Date: May 2, 2025

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    At Eleven65 Digital (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website, www.eleven65.com.

    This Privacy Policy explains how we collect, use, and safeguard your information, and what rights you have regarding your data.

     

    1. Information We Collect

    We may collect the following types of personal information:

    • Name

    • Email address

    • Phone number

    • IP address

    • Cookie identifiers

     

    This information is collected through:

    • Contact forms on our website

    • Website analytics tools (e.g., Google Analytics)

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    2. How We Use Your Information

    We use the personal data we collect to:

    • Respond to inquiries and communicate with clients

    • Send marketing and informational emails (when applicable)

    • Analyze website performance and user behaviours

    • Handle billing and create client profiles (only when a client relationship is established)

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    3. Data Sharing

    We do not sell, rent, or share your personal information with third parties for direct marketing. However, we may use data internally to build client profiles when a business relationship is formed. We also use third-party tools such as analytics platforms and marketing software to help manage our services.

     

    4. Cookies and Tracking Technologies

    Our website uses cookies and other tracking technologies, including Google Analytics to enhance user experience and understand website traffic. You may disable cookies in your browser settings if you prefer not to be tracked.

     

    5. Data Storage and Security

    All data is stored and processed through our website hosting platform, which provides secure hosting and encrypted storage.

    We take reasonable measures to ensure that your personal information is protected against unauthorized access or disclosure.

     

    6. Your Rights

    Under PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act), you have the right to:

    • Request access to your personal information

    • Ask for corrections or deletions of your data

    • Withdraw consent to the use of your personal data

    To make any such requests, please contact us at:
    Email: william@eleven65.com

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    7. Children’s Privacy

    Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from minors.

     

    8. Policy Updates

    We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date.”

    We encourage you to review this policy periodically to stay informed about how we protect your information.

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    Questions?
    If you have any concerns or questions about this policy or your data, feel free to reach out at hello@eleven65.com.

  • Terms of Service
    Effective Date: May 2, 2025

     

    Welcome to Eleven65 Digital (“we,” “our,” or “us”). By accessing or using our website www.eleven65.com, you agree to be bound by the following terms and conditions. Please read them carefully.

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    1. Website Use

    By using our website, you agree to do so lawfully and respectfully. You may not:

    • Use our site to engage in harmful, abusive, or unlawful activity

    • Attempt to gain unauthorized access to any part of the website or its systems

    • Copy or reproduce our content without permission

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    2. Intellectual Property

    All content on this website — including but not limited to text, graphics, images, branding, and layouts — is the property of Eleven65 Digital. You may not reuse, reproduce, or distribute any content without our written permission.

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    3. Service Terms

    Descriptions of our services on the website are for informational purposes only and do not constitute binding offers.

    Service agreements, deliverables, and pricing are confirmed through custom proposals and client contracts.

     

    4. Portfolio and Client Representation

    Eleven65 Digital may showcase client projects in our portfolio, marketing materials and case studies.

    We will only feature client names, logos, testimonials, and work with express permission obtained via contract, email approval, or verbal agreement.
    Clients may withdraw permission at any time by contacting us at William@eleven65.com.

     

    5. Third-Party Tools and Links

    Our website may link to third-party websites or services for your convenience.

    We are not responsible for their content or practices. Use of third-party tools or platforms is at your own risk.

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    6. Limitation of Liability

    Eleven65 Digital is not liable for any damages arising from your use (or inability to use) this website, including direct, indirect, incidental, or consequential losses.

    We do not guarantee the website will always be secure, free of bugs, or uninterrupted.

     

    7. Privacy

    Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information.

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    8. Changes to These Terms

    We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated terms.

     

    9. Governing Law

    These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be handled in the courts of Ontario.

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    Questions?
    If you have any concerns or questions about this policy or your data, feel free to reach out at hello@eleven65.com.

     

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  • Accessibility Statement
    Effective Date: May 2, 2025

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    At Eleven65 Digital, we are committed to ensuring our website is accessible to all users, regardless of ability or technology.

    We believe the internet should be inclusive and usable by everyone, and we are actively working toward improving the accessibility of our site.

     

    Our Commitment

    We aim to meet or exceed current accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, wherever possible. This includes efforts to ensure:

    • Text is easy to read and scale

    • Navigation is accessible via keyboard

    • Images include descriptive alternative text

    • Pages are structured with semantic HTML for screen readers

     

    Ongoing Improvements

    Accessibility is an ongoing effort, and we are continually evaluating our site to improve usability and inclusivity. We welcome feedback and are happy to accommodate reasonable accessibility requests.

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    Need Assistance?

    If you experience any difficulty accessing content or navigating our site, please contact us: hello@eleven65.com.

    We will do our best to assist you and address any accessibility issues promptly.

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