Polices

PRIVACY POLICY
Last Updated: Oct 18, 2025
 
Eleven65 Digital (“we,” “our,” or “us”) is committed to protecting your privacy. We operate from St. Catharines, Ontario, Canada and provide digital solutions to clients across Canada, the United States, and internationally.

This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you agree to this Privacy Policy. If you do not agree with it, please do not access or use our website.

1. Information We Collect
We may collect the following personal information when you interact with our website or contact us:

• Your name

• Company name

• Email address(es)

• Phone number(s)

• IP address

• Cookie identifiers

• Business / project details provided in form submissions

This information is collected through:

• Website contact forms

• Website analytics and tracking tools (e.g., Google Analytics, TWIPLA)

• Direct communication (email or phone)

2. How We Use Your Information
We collect and use your information to:

• Respond to inquiries and communicate with prospective or current clients

• Create and manage client profiles (if a working relationship is established)

• Analyze website performance, heatmaps, and user behavior

• Run retargeting and digital advertising campaigns

• Maintain internal records and manage client relationships

We do not collect financial or payment information through our website.

3. Consent
By submitting information through our forms or communicating with us, you consent to the collection and use of your personal data as described in this policy. You may withdraw your consent at any time by contacting us.

4. Cookies and Tracking Technologies
We use cookies, pixels, and tracking technologies including by not limited to:

• Google Analytics

• Google Tag Manager

• Meta Pixel (for retargeting ads)

• TWIPLA (visual behavior analytics and heatmaps)

These tools may collect data such as IP address, device information, time on page, clicks, scrolls, and referring URLs. This data helps us improve user experience and serve more relevant advertising.
By continuing to use our website, you consent to our use of cookies and similar tracking technologies as described in this policy. You can manage or disable cookies through your browser settings or use tools like Google Ads Settings or Facebook Ad Preferences.

5. Data Storage and Security
Our website is built and hosted through Wix Studio, which provides the underlying website infrastructure, security, and data management systems. Any personal information submitted through our website forms is processed and stored through Wix secure platform in accordance with their own privacy and security policies. While we take reasonable steps to ensure that our website functions securely and that we work only with reputable service providers, we cannot guarantee absolute security of data transmitted over the internet or stored by third-party platforms. Use of our website implies your acknowledgment that these systems are operated by Wix and are subject to their terms and safeguards. For information on how Wix manages data security, please refer to Wix.com Privacy Policy and Security Overview.

7. Data Sharing
We do not sell or rent your personal information to third parties.
We may share limited data with trusted third-party service providers (e.g., analytics and hosting platforms) strictly to help us operate our business and deliver our services. These providers are contractually obligated to protect your data in accordance with privacy laws.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external websites you visit.

9. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:

• Access any personal information we hold about you

• Request corrections or deletions

• Withdraw consent for future data use

To make a request, email hello@eleven65.com. We may ask for identity verification before processing certain requests.

10. Children’s Privacy
Our website and services are intended for individuals 18 and older. We do not knowingly collect or store personal information from anyone under 18. If we become aware of such data, we will delete it immediately.

11. Changes to This Policy
We may update this policy periodically to reflect changes to our practices, tools, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.

12. Questions or Concerns
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 hello@eleven65.com