Polices

Last Updated: June 12, 2026

Eleven65 Digital ("we," "our," or "us") is committed to protecting your privacy. We operate from St. Catharines, Ontario, Canada and provide digital solutions to clients globally.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information and outlines your rights under applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the European Union's General Data Protection Regulation (GDPR), the United Kingdom GDPR, and the California Consumer Privacy Act (CCPA/CPRA).

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use our website.

01: INFORMATION WE COLLECT

We may collect the following information when you interact with our website or contact us:

• Name
• Company name
• Email address
• Phone number
• IP address
• Cookie identifiers
• Device and browser information
• Business or project details submitted through forms
• Appointment booking information
• Website usage and analytics information

This information may be collected through:

• Website contact forms
• Appointment booking forms
• Website analytics tools
• Cookies and tracking technologies
• Direct communication by email or phone
• Website inquiries and lead generation forms

02: HOW WE USE YOUR INFORMATION

We collect and use your information to:

• Respond to inquiries and communicate with prospective or current clients
• Schedule consultations and appointments
• Create and manage client relationships
• Analyze website performance and visitor behavior
• Improve our website, services, and user experience
• Measure marketing effectiveness
• Run digital advertising and remarketing campaigns
• Maintain internal business records
• Comply with legal obligations

We do not intentionally collect sensitive personal information through our website.

03: LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract or pre-contractual request
• Compliance with legal obligations
• Our legitimate business interests, provided such interests do not override your rights and freedoms

04: CONSENT

By submitting information through our forms, booking consultations, or otherwise communicating with us, you consent to the collection and use of your personal information as described in this Privacy Policy.

Where required by law, consent will be obtained before certain cookies, analytics technologies, advertising tools, or marketing technologies are activated.

You may withdraw your consent at any time by contacting us at our email address below.

05: COOKIES AND CONSENT MANAGEMENT

Our website uses cookies, pixels, tags, and similar technologies to improve functionality, analyze website traffic, measure marketing effectiveness, and enhance user experience. We use Usercentrics as our consent management platform to obtain and manage visitor consent where required by applicable law.

Visitors may:

• Accept cookies
• Reject non-essential cookies
• Modify consent preferences
• Withdraw consent at any time

We may utilize technologies including, but not limited to:

• Google Analytics
• Google Search Console
• Google Tag Manager
• Meta Pixel
• Microsoft Bookings
• Wix technologies and website infrastructure
• Usercentrics consent management tools
• Future analytics, marketing, communication, advertising, scheduling, and customer engagement tools

The specific cookies and technologies used on this website may change from time to time as our services evolve.

06: DATA STORAGE AND SECURITY

Our website is built and hosted through Wix Studio, which provides the underlying website infrastructure, security systems, and hosting environment. Information submitted through our website may be processed and stored by Wix and other authorized service providers that help us operate our website and business.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

07: INTERNATIONAL DATA TRANSFERS

Because Eleven65 Digital serves clients internationally, personal information may be transferred to, processed in, or stored in countries outside of your country of residence.

Where required by law, we take reasonable measures to ensure appropriate safeguards are in place to protect personal information transferred internationally.

08: DATA SHARING

We do not sell personal information.

We may share information with trusted third-party service providers that assist us in operating our business, including:

• Website hosting providers
• Analytics providers
• Marketing and advertising platforms
• Appointment scheduling providers
• Business communication providers
• Technology and infrastructure providers

These providers are authorized to use personal information only as necessary to provide services to us and are expected to maintain appropriate privacy and security standards.

09: THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party services they access.

10: YOUR PRIVACY RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information where applicable
• Withdrawal of consent
• Restriction or objection to processing
• Data portability where applicable

California residents may also have rights under the California Consumer Privacy Act (CCPA/CPRA).

To exercise any privacy rights, please contact us at our email address below.

11: DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain client and business records
• Comply with legal, regulatory, accounting, or contractual obligations
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted, anonymized, or destroyed.

12: CHILDREN'S PRIVACY

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it promptly.

13: CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services.

Any updates will be posted on this page and reflected by the updated revision date shown above.

14: CONTACT US

Data Removal Requests

To request the removal of your personal information, please email us at legal@eleven65.com with the following details:

First name
Last name
Email address
Country of residence
A brief description of how you interacted with us or the data you'd like removed

We will verify your identity and process your request promptly in accordance with applicable privacy laws.

General Inquiries

For all other questions about this Privacy Policy, please contact us at legal@eleven65.com

Last updated: June 12, 2026

Eleven65 Digital ("we," "our," or "us") is committed to respecting and protecting intellectual property rights, including copyrights, trademarks, logos, branding, creative works, and proprietary content.

01: Eleven65 Digital intellectual property

The Eleven65 Digital name, logos, branding, slogans, graphics, website content, designs, creative assets, and other original materials displayed on this website are the property of Eleven65 Digital and are protected by applicable copyright, trademark, and intellectual property laws.

Unless otherwise expressly authorized in writing, no content from this website may be copied, reproduced, distributed, republished, modified, displayed, transmitted, or otherwise used for commercial or non-commercial purposes.

Unauthorized use of Eleven65 Digital intellectual property may violate applicable copyright, trademark, and other laws.

02: Client work and portfolio content

This website may display client logos, trademarks, website screenshots, marketing materials, branding assets, creative work, photography, videos, case studies, project results, and other materials related to projects completed by Eleven65 Digital.

All client trademarks, logos, names, and proprietary materials remain the property of their respective owners.

Such materials are displayed solely for portfolio, educational, promotional, marketing, and case study purposes, and are used with permission, under contract, or under rights granted to Eleven65 Digital through the course of providing services.

Nothing contained on this website transfers ownership rights to visitors or third parties.

03: Copyright infringement claims

If you believe that content appearing on this website infringes your copyright, trademark, or other intellectual property rights, please contact us at legal@eleven65.com with the following information:

Your name and contact information
Identification of the material in question
The location of the material on our website
A description of your ownership or rights related to the material
Any supporting documentation reasonably necessary to review your request

We are committed to reviewing and responding to legitimate intellectual property concerns in a timely and professional manner.

04: Removal requests

Where appropriate, Eleven65 Digital may remove, update, or modify content that is determined to infringe the rights of another party or where continued use is no longer authorized.

The submission of a request does not automatically require removal of content, and all requests will be reviewed on a case-by-case basis.

05: Contact Us
Questions regarding this Copyright and Usage Policy may be directed to:

legal@eleven65.com

Accessibility

Last updated: June 12, 2026

At Eleven65 Digital, we are committed to ensuring that our website is accessible to all individuals, regardless of ability, device, or technology. We believe the internet should be an inclusive place, and we strive to create a user experience that reflects that commitment.

Our commitment

We aim to meet or exceed current accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 (Level AA) or current applicable guidelines, wherever feasible. This includes efforts to ensure that:

Text is readable, scalable, and high contrast
Navigation is possible using a keyboard
Images include descriptive alternative text
Pages are structured with semantic HTML for screen reader compatibility
Interactive elements are clearly labeled and accessible

We have implemented the Userway accessibility widget, which allows visitors to adjust visual elements such as contrast, text size, cursor visibility, and more to meet their individual needs.

Ongoing improvements

Accessibility is an ongoing effort. We regularly review and test our website to improve usability, address potential barriers, and ensure compatibility with assistive technologies.

We are open to feedback and committed to making reasonable adjustments where needed.

Need assistance?

If you experience difficulty accessing any part of our website, or need assistance using it, please contact us.

We take accessibility seriously and will do our best to respond promptly and resolve any issues.

hello@eleven65.com