Privacy Policy
Last Updated: July 14, 2025
Eleven65 Digital (“we,” “our,” or “us”) is committed to protecting your privacy. We operate from St Catharines Ontario, Canada and provide digital marketing services to clients across Canada, the United States, and internationally. This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following personal information when you interact with our website or contact us:
Your Name
Company Name
Email address(s)
Phone number(s)
IP address
Cookie identifiers
Business/project details provided in form submissions
This information is collected through:
Website contact form
Website analytics and tracking tools (e.g., Google Analytics, TWIPLA)
Direct communication (email or phone)
2. How We Use Your Information
We collect and use your information to:
Respond to inquiries and communicate with prospective or current clients
Create and manage client profiles (if a working relationship is established)
Analyze website performance, heatmaps, and user behavior
Run retargeting and digital advertising campaigns
Maintain internal records and manage client
We do not collect financial or payment information through our website.
3. Consent
By submitting information through our forms or communicating with us, you consent to the collection and use of your personal data as described in this policy. You may withdraw your consent at any time by contacting us at: hello@eleven65.com
4. Cookies and Tracking Technologies
We use cookies, pixels, and tracking technologies including:
Google Analytics
Google Tag Manager
Meta Pixel (for retargeting ads)
TWIPLA (visual behavior analytics and heatmaps)
These tools may collect data such as IP address, device info, time on page, clicks, scrolls, and referring URLs. This data helps us improve user experience and serve more relevant advertising.
You can manage or disable cookies via your browser settings or use tools like Google Ads Settings or Facebook Ad Preferences.
5. Data Storage and Security
All data is securely stored through our website platform, which may store data on servers located outside Canada. By using our website, you consent to this cross-border data transfer. We take reasonable technical and organizational steps to protect your personal information from unauthorized access, use, or disclosure.
6. Data Sharing
We do not sell or rent your personal information to third parties.
We may share limited data with trusted third-party service providers (e.g., analytics and payment platforms) strictly to help us operate our business and deliver our services. These providers are contractually obligated to protect your data in accordance with privacy laws.
7. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
Access any personal information we hold about you
Request corrections or deletions
Withdraw consent for future data use
To make a request, email: hello@eleven65.com
We may ask for identity verification before processing certain requests.
8. Children’s Privacy
Our website and services are intended for individuals 18 and older. We do not knowingly collect or store personal information from anyone under 18. If we become aware of such data, we will delete it immediately.
9. Changes to This Policy
We may update this policy periodically to reflect changes to our practices, tools, or legal obligations. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review it regularly.
10. Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: hello@eleven65.com